1. Introduction

At CoMed, we connect healthcare professionals and centers with licensed vendors for medical supplies and services. This Return Policy outlines the procedures for returns and refunds, which depend on the policies of the individual vendors. By using CoMed, you agree to follow this return policy.

2. Vendor Responsibility

• CoMed acts as an intermediary platform and does not directly sell or manage the products.
• Vendors are solely responsible for their products, including handling returns, replacements, and refunds.
• CoMed does not take responsibility for product defects, damages, or issues arising from transactions between users and vendors.

3. Eligibility for Returns

The return eligibility depends on the policies of the vendor from whom the product was purchased. Generally, returns may be accepted under the following conditions:

• Defective or Damaged Products: If the product is damaged, defective, or not as described in the order.
• Incorrect Orders: If the wrong product was delivered to you.
• Expiration Date Issues: If the product has expired or is close to expiration (for medical supplies).
• Return Period: The return must be requested within the period specified by the vendor (usually 7 to 14 days from the delivery date).

4. Non-Eligible Returns

The following items are generally not eligible for return:

• Opened or Used Products: Due to health and safety regulations, opened or used products typically cannot be returned.
• Perishable Items: Products that are perishable or have a very short shelf life.
• Custom Orders: Products that were customized or specifically ordered for you.
• Non-CoMed Purchases: Products that were not purchased through CoMed.

5. How to Return a Product

To initiate a return, follow these steps:

1. Contact the Vendor: Reach out to the vendor directly through CoMed with your order number, product details, and reason for the return. The vendor will guide you on their specific return process.
2. Return Authorization: The vendor will issue a return authorization if your return is eligible.
3. Return Shipping: If the return is approved, the vendor will provide shipping instructions. Shipping costs for the return may be covered by the vendor depending on the reason for the return.
4. Inspection: Once the returned product is received by the vendor, they will inspect it and determine if a refund or replacement is warranted.

6. Refunds and Replacements

• Refunds: If the return is accepted by the vendor, you will be refunded to the original payment method, minus any applicable return shipping costs.
• Replacements: If the product is faulty or incorrect, the vendor will provide a replacement at no extra charge.

7. Dispute Resolution

If you have any issues with a vendor's return policy, please contact CoMed customer support, and we will assist you in resolving the dispute in coordination with the vendor. However, CoMed is not responsible for handling disputes directly between users and vendors.

8. Contact Information

For inquiries related to returns, please contact the vendor directly via their contact information available on CoMed, or reach out to our customer support for assistance:

• Email: comediraq@gmail.com
• Phone: +9647806000435

By using CoMed, you agree to the terms of this Return Policy and understand that vendors are responsible for handling all returns and refunds