1. Introduction

At CoMed, we facilitate connections between healthcare professionals and licensed vendors for medical supplies and services. This Cancellation Policy explains how cancellations are handled when using our platform. Please note that cancellation terms may vary based on the vendor's policies, and CoMed does not directly handle cancellations for vendor-related products.

2. Vendor Responsibility

• CoMed acts as an intermediary platform and does not directly manage product sales or cancellations.
• Vendors are responsible for managing cancellations of products or services they offer, in accordance with their own policies.
• CoMed does not take responsibility for order cancellations made by users or vendors outside of the app platform.

3. Cancellation Eligibility

Cancellations are subject to the vendor’s cancellation policy and may depend on the following conditions:

• Order Status: Orders that have not been processed or shipped may be eligible for cancellation.
• Product Type: Certain products, such as perishable items, customized orders, or non-returnable medical supplies, may not be eligible for cancellation.
• Time Frame: Cancellations must be made within the specified time period (usually within 24 to 48 hours after placing the order) as determined by the vendor.

4. How to Cancel an Order

To cancel an order, follow these steps:

1. Contact the Vendor: Reach out to the vendor directly through the CoMed platform as soon as possible with your order number and the reason for the cancellation. Each vendor will provide specific instructions on how to proceed with a cancellation.
2. Cancellation Authorization: The vendor will confirm whether your cancellation is accepted based on their policy. If the order has already been processed or shipped, cancellation may not be possible.
3. Cancellation Fees: Some vendors may charge a cancellation fee, depending on their policy or the stage of order processing.

5. Refunds after Cancellation

• Refund Process: If the cancellation is accepted by the vendor, you will receive a full refund for the canceled product to the original payment method. The vendor may deduct any applicable cancellation fees or charges.
• Refund Time Frame: Refunds will typically be processed within 7-14 business days, depending on the vendor’s processing times and payment method.

6. Non-Eligible Cancellations

The following orders are generally not eligible for cancellation:

• Processed Orders: Orders that have been processed, shipped, or delivered.
• Perishable Products: Products that are perishable or have a very short shelf life.
• Custom Orders: Orders that were customized specifically for you.
• Non-CoMed Purchases: Orders that were not purchased through CoMed.

7. Dispute Resolution

If you have any issues or disputes regarding cancellations, please contact CoMed customer support. While CoMed is not responsible for vendor cancellation policies, we will assist you in resolving issues and communicating with the vendor if necessary.

8. Contact Information

For inquiries related to cancellations, please contact the vendor directly through CoMed, or reach out to our customer support team for assistance:

• Email: comediraq@gmail.com
• Phone: +9647806000435

By using CoMed, you agree to the terms of this Cancellation Policy and understand that vendors are responsible for handling cancellations according to their own terms.